A-Asunnot.fi | For the Tenant | Help with Housing
Contact customer service
If there are any problems in the apartment, please contact our customer service. If you need help with emergency maintenance work during the evenings and weekends, you must contact the service emergency number. Check your house’s service emergency number, on the house bulletin board, or on the service emergency page.
The tenants take care of the maintenance of their own furniture and other consumables. The maintenance department of A-Companies takes care of the maintenance and repair of fixed furniture and equipment belonging to the apartment. Our maintenance offers help and services for housing. The prices of separate services can be found at the page Prices for separate maintenance services.
Further information on the tenant’s responsibilities in matters related to housing, can be found in the A-Companies’ conduct rules and regulations.
Sewer Cleaning
Cleaning the drain
A bad smell in the bathroom can be caused by a dryed or clogged drain.
With these easy steps you can make sure that the drain works and it doesnt smell
- If you have been gone for a while, and the apartment smells, pour water in th drain.
- Clean the floordrain regurarly
- Clean the interceptor of the sink by turning the cup counterclockwise. Keep a bucket under and remember to put the seal back when you put it together again.
Please contact our customer service if the smell continues.
Internet Access
All A-Companies’ apartments have basic internet access included in the rent. The subscription is activated via Telia’s website or by visiting the Telia store or by calling Telia’s customer service at 020011611. If you have any problems with the internet connection, please contact Telia’s customer service directly.
Smoke Alarms
The tenant takes care of purchasing a smoke and fire alarm for the apartment. Some apartments have a built-in smoke and fire alarms. The tenant makes sure that the smoke and fire alarm works and that the battery is replaced. If a tenant needs help to replace the battery, paid replacement work can be ordered from our customer service.
Domestic Appliances
The tenant takes care of the household appliances he or she brings into the apartment. If the tenant acquires a dishwasher for the apartment, we recommend using a professional to install the machine. The installation can also be ordered from A-Companies from the maintenance department. Repair and maintenance of machines that are integral to the apartment (e.g. refrigerator, stove, cooker hood) is carried out by A-Companies.
Lamp Replacement
It is up to the tenant to replace any lamps in the apartment. The terraced houses may also have a backyard patio lamp, which is also to be replaced by the tenant. If a tenant needs help with lamp replacement, paid replacement work can be ordered from our customer service.